Cancellations and refunds

Last updated October 4, 2026

In short: choose Monthly ($22 per month), 6 Months ($119, paid once) or 12 Months ($229, paid once). Your first envelope brings everything, with nothing extra to pay. Cancel Monthly anytime, no fee. Cancel before the 15th and you won’t be charged for the next envelope. Cancel before your first envelope mails and we refund what you paid. A prepaid plan can be stopped partway, with every envelope not yet mailed refunded.

The Chickadee Club is published by Miners Castle Press in Michigan. If anything below doesn’t fit your situation, write to hello@deedeethechickadee.com and we’ll sort it out.

What am I signing up for?

Monthly: $22 per month. Your first $22 is charged when you join and covers your first envelope. After that, $22 is charged on the 15th of each month, starting the 15th of your first envelope’s month, for the envelope that mails the following month. It continues until you cancel.
6 Months: $119, paid once, for 6 envelopes. About $19.83 per month. Never renews.
12 Months: $229, paid once, for 12 envelopes. About $19.08 per month. Renews only if you tick “Renew automatically each year” when you join. The renewal is $229 per year, charged on the 15th of your 12th month, two weeks before your 13th envelope.

Your first envelope brings that month’s bird, plus Dee Dee’s Backyard Map poster, a card wallet and a letter from Dee Dee. There is nothing extra to pay. Shipping is included, to addresses in the United States only.

How do I cancel Monthly?

Cancel anytime at deedeethechickadee.com/manage, or by emailing us. It takes a couple of clicks, you don’t need to give a reason, and there’s no fee. Cancelling stops all future charges.

Before the 15th: cancel before the 15th and you’re not charged for the next envelope.
Already paid for: an envelope you’ve already paid for still mails, even after you cancel.
Before your first envelope mails: we refund the $22 you paid.
After it mails: there’s no refund for envelopes already mailed. Future charges stop.

Do 6 Months and 12 Months need cancelling?

No. 6 Months simply ends after its 6 envelopes, and it never renews. 12 Months ends after its 12 envelopes too, unless you ticked “Renew automatically each year.” See the renewal question below.

I want to stop a 6 Months or 12 Months plan partway.

We refund the envelopes not yet mailed. The refund is the price minus the number of envelopes already mailed times the per-envelope rate: $19.83 on 6 Months, $19.08 on 12 Months. If nothing has mailed, you get back everything you paid.

6 Months: if 2 envelopes have been mailed, the refund is $119 − (2 × $19.83), which comes to $79.34.
12 Months: if 3 envelopes have been mailed, the refund is $229 − (3 × $19.08), which comes to $171.76.

Only the person who bought the plan can change it, cancel it, or ask for this refund, and the refund goes back to the card they used.

My 12 Months plan renews automatically. Can I stop that?

Yes, any time. Turn renewal off at deedeethechickadee.com/manage. Do it before the 15th of your 12th month and you won’t be charged $229 per year. The envelopes you’ve already paid for still come, and turning renewal off doesn’t refund anything by itself. It just means you won’t be charged again.

We email you a reminder before each renewal. If a renewal happens that you didn’t mean to keep, ask us before its first envelope mails and we refund it.

I was charged twice, or charged by mistake.

Tell us and we always refund it, whatever the date.

Something arrived damaged, or never arrived.

First-Class mail has no tracking, so tell us within 30 days and we’ll send a free replacement. If it keeps happening, something is wrong with the address or the mail, and we’ll fix the address or refund you.

I need to change the mailing address.

You can update it yourself at deedeethechickadee.com/manage, no email needed. Change it before the 15th of the month and the new address applies to the next envelope. Mail already sent to an old address can’t be replaced free of charge, so make the change as soon as you know.

What if you are running late?

We only promise a date we believe we can meet. If we’re going to miss the date we told you, we’ll email you before that date with a new one. You can choose to wait, or cancel for a full refund.

Shop orders

Things you buy in our shop ship within the number of business days shown in the shop and at checkout, to addresses in the United States only, for one flat shipping fee per order. If we can’t ship in that time, we’ll email you before it runs out with a new date, and you can choose to wait or cancel for a full refund.

If something arrives damaged, or doesn’t arrive, email us and we’ll replace it or refund it, whichever you prefer. If you change your mind about an order, email us and we’ll sort it out.

If we ever can’t fill an order (something sold out at the last moment, say), we refund it in full.

I bought a book on Amazon.

Returns and refunds for those are handled by Amazon, not by us.

Before you dispute a charge with your bank

Email us first. We can almost always fix it the same day, which is faster than a bank dispute for both of us.

How do refunds reach me?

Back to the card you paid with. It usually takes 5 to 10 business days for your bank to show it.

How do I reach a human?

Email hello@deedeethechickadee.com, and we’ll reply within 2 business days.